My Directtv installation was great!! The guy that installed my DTV spoke almost no english but did an incredible job & I live in a 80yo building. He was early, polite and very quick!

My wife and I have had nothing but problems with Direct since we got it installed two months ago. We ordered the DVR, and the installer brought a regular receiver, when we called, they told us that the installer couldn't bring the DVR for a week. Then our remote was not functioning properly and they had to ship us a new remote. My wife used a check to pay the installer, and Direct used that account to take money out of our account (an account we were trying to close, so therefore, our account was overdrawn ) without our permission. Direct has fixed all of the problems (including the overdrawn account) but why do they have to mess up all the time?

Cougy_Monster wrote:

I installed a directv dish myself, and I have to say the customer service was great. :lol:

It wasn't too hard. The receiver guides you through the directional setup of the dish - all you really need is a drill, a rinky-dink compass and your satellite receiver.

I've installed my own DirecTV system before also and I'm not much of handyman type of guy. There really isn't much to it.

Having worked though for one of the DirecTV partners that do their installations and having offices all over the country, I understand why different people would have different experiences. Most training is on-the job and they cut them lose as soon as they can. So you can get a very experienced installer or get the rookie. I've had no bad experiences in the four installations I've had that I didn't do myself. The last guy was about the least experienced, but he accomplished what he needed to do. I've never had an installation go past the initial day. Also, I never had to wait more than two days for a tech to come out to install or repair. I can't believe they're that backed up or understaffed that they would tell someone they had to wait that long for an installation.

If you have problems, be the squeaky wheel and keep calling. Call the installer's company directly. I don't think DirecTV has any installers, they are all partner companies.

I signed up through Sky Satellite. I was pleased with the service and install. I think the installer made a big difference.

sjcougfan wrote:

azmormoncoug wrote:

Beyond my wife and children nothing means more to me than finally being able to see BYU this fall on The MTN. Therefore we arranged to have Direct TV installed today, calling two weeks ago to make the appointment. "Josh" from Direct Sat (a subcontracting agent) came out today to do the install (I was at work so my wife dealt with Josh). I get a phonecall at 3pm from my wife telling me Josh can't install the satellite under the eaves on the roof because he doesn't have the "right brackets." She says Josh won't install the satellite on our block wall because the wire will be exposed on the ground and my kids might trip over the wire creating a liablity problem for Josh. He says he can install the satellite on my balcony but that he doesn't have any cinder blocks in his truck so he will have to go buy them with money "out of his own pocket."

I ask to speak to Josh and apologize for sounding so condescending, but ask him why he didn't come prepared to do the job. He retorts that he doesn't know what he's gonna get when he comes out to do installations...:ohmy: He says he will come back with the proper equipment on SUNDAY!!!...:angry: I explain to him that I may go into a homicidal rage if this thing isn't set up before kickoff on Saturday. He says he will go out and buy the cinder block this afternoon and come back tonite.

Josh calls back to inform us that he can't make it tonite and that he will come back on his day off...Friday.

In the meantime I try to call his supervisor "Kelvin" to no avail. What kind of rinky dink company is this???

Is there anybody in the Surprise Stake that will allow me to come over for the game on Saturday? I have zero confidence that this problem will be resolved prior to kickoff.

Also...Direct TV customer service did nothing for us except lend an ear for our crying. How about guaranteeing an install prior to Sat???

I've found, that in general, people named Josh, are not to be trusted. And Kelvin's are even worse!

Hey now. That's just not a nice thing to say.

Joshua Kelvin Johnson
Ohio

(okay, thats not my real middle name)

My wife got the phone number for the regional supervisor for Direct Sat (the subcontractor) from Direct TV customer service and called them this morning. She sat on hold for 45 minutes until she spoke with someone. They told her she had the phone number for the wrong company...Can this get any worse?

Finally she got some satisfaction from a customer service supervisor at Direct TV who guaranteed that Direct Sat will be out tomorrow morning between 8am and 10am for the installation with the "right brackets" and that "Josh" will not be doing the install. She "demanded" a discount or a free month and they refused.

I will believe it when I see it. Still crossing my fingers. I should have been fasting but I just ate half a dozen Oreos with my four year old.

My buddy said he would come over Friday morning and assist me with the install if all goes south.

Bottom line: Not happy so far. My wife deserves a vacation in Hawaii. My buddy deserves some pizza and root beer.

GO COUGARS!